Frequently Asked Questions (Faqs)

FREQUENTLY ASKED QUESTIONS;

 

  1. Who are we?

Citronel Vending is in partnership with the largest pan European Vending supplier (UK Based) of Vending machines. We have been established in UAE since 2004 and currently stand as the market leaders in term of the number of machines and are the largest stockiest of machines in UAE. Citronel Vending provides companies of all sizes with high quality vending machines, coffee machines, vending machine servicing, and more. We offer a wide array of products, such as: Snacks, cold drinks, and Hot drinks.

 

  1. Why choose us?

We have over 30 Years of combined experience in the vending industry. You consider our service second to none and we guarantee to beat any genuine offer from any other vending service provider.

 

  1. Which areas do we cover?

We offer vending services across all 7 emirates of UAE, as well as kingdom of Bahrain, and will soon be covering Sultanate of Oman and Kingdom of Saudia Arabia.

 

  1. What we offer?

We have a wide variety of machines to suit all types of customer needs, and once our sales team has visited your site, you will be advised on what is the best package offer to choose. This includes whether you want your machines to give products free of charge and you are billed monthly (based on counter basis) or the classic coin and cash payment per item. We will also advise you on how many and what type of machines will meet your needs and requirements.

 

If your site has 500+ personnel and is of heavy usage then we can even offer a profit share/ Rent with the site.

 

  1. What Services do we provide?

Our operators are trained to service the machines professionally and keep them in highly hygienic condition. We take care of the machines at your site without disturbing your students/ staff to keep your institute/ office running smoothly. The machines will be cleaned and maintained daily or according to your advice. Our engineers are qualified to respond to any problem that may occur during the use of the machines, they can visit your site according to your convenient time to repair and rectify the problem. We provide free installation, repair and hygienically maintenance, and regular refilling. We refill machines subject to usage and consumption but on average several times a week. We provide 24 hours service 7 days a week with 80 % repairs done within 8 hours and 98 % within 24 hours.

 

 

  1. What type of Machines do we provide and their sizes?

Please refer to brochures for more detail about our European machines.

 

  1. What kind of products and prices we offer?

Refer to the proposal. We aim to have the most competitive prices however this is subject to how heavy the usage of the machine is. The more products purchased the cheaper the price will become.

 

  1. Who are our premium customers?

Refer to the presentation

 

  1. How we install our machines?

There are three simple steps

  1. Our team visits your site to understand what the requirements are and understand where you would like the machines be placed.
  2. We provide you with the written proposal for you to authorize.
  3. From receiving back authorization we can have machines install within 7 Days.

 

  1. How long does it take to install the vending machine and what is the process?

This depends on how many machines needs to be installed on your site, however average installation is within 48 hours.

 

  1. How many different selections can the vending machine hold?

Hot drinks can have from 4 to 32 options with sugar adjustment level option available.

Cold drinks machines can vary from one option (e.g. just water) to 48 options.

Snack machine has a mixed variety of most popular products you find in your local super market.

Once machine has been at your site for over 30 days, we will have a better understanding about the Fast moving products at your location and we will stock accordingly.

 

  1. How do we deal with repair and refill issues?

All of our machines have our technical repair team number on them and once we receive a call, we aim to repair the machine within 8 hours.

As for refilling, subject to how fast the products finished, we send our team to refill accordingly.

 

  1. What if someone loses money in the vending machine?

We have 99 % accuracy where generally if the coins are not accepted, it will be returned by the machine automatically and in the rare event that the coin is not returned, the customer will call our number and we will reimburse him/her on our next visit.

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